What payments do you accept?
We accept PayPal, MasterCard, Visa and American Express.
I made a mistake with my order, can I change it?
We usually ship the packets the day we receive the order. So if you want to make a change, please contact us as soon as possible. If the order hasn’t been dispatched yet, we can still change the product or refund.
SHIPPING AND HANDLING
How much is the shipping?
Our online store will calculate shipping prices for you automatically.
Check out the Shipping page for more information.
Do you ship to my country?
We ship everywhere in the world!
Where do you ship the item from?
All items are shipped from Lenexa, Kansas.
How long does shipping take?
Packets are delivered within 5 business days, for most areas (North America, Europe). Please add 2-3 handling days for total delivery time.
Where is my tracking number?
A tracking number will be provided to you when the packet is shipped. Please visit United States Postal Service website with your tracking number to follow your packet. In case you didn't receive it, please check your Spam or Promotion boxes as our email is sometimes filtered and doesn't end up in the main box.
Will I pay import taxes?
Our packets are small and the product value is not very high but in certain countries the import tax value is very low and you might have to pay a fee do have your packet delivered. Don't hesitate to contact us if you have a doubt about this part!